Your 2025 Guide: How Foreign Visitors Can Claim 15% VAT Refund at South Africa’s Major Airports

For international visitors exploring South Africa, there’s an added incentive to shop before departure: the opportunity to reclaim 15% Value Added Tax (VAT) on goods taken out of the country. With a minimum spend of just R250 (VAT inclusive), this refund can make your trip even more rewarding. Here’s a step-by-step guide tailored for African travel professionals and their clients, ensuring a smooth VAT refund process at OR Tambo International Airport (Johannesburg), Cape Town International Airport, and King Shaka International Airport (Durban) in 2025.

Who Qualifies for a VAT Refund?

The VAT refund scheme is open to foreign tourists and non-resident diplomats departing South Africa. To qualify, goods must be physically exported via a designated exit point, and the total value of purchases must exceed R250. Note that services—such as hotel stays, tours, or car rentals—are excluded; only tangible goods are eligible.

Step 1: Request a Valid Tax Invoice

When making purchases, always ask for a tax invoice for each item you intend to claim. A valid invoice must include:

• The words “Tax Invoice”
• The seller’s VAT registration number
• A unique invoice number and date of purchase
• The buyer’s name and address (for purchases over R5,000)
• The seller’s name and address
• The VAT amount or a note that 15% VAT is included
• A full description and quantity of goods

Only original tax invoices are accepted—copies or digital photos will not be considered.

Step 2: Present Goods and Invoices Before Check-In

At the airport, you must present both your goods and stamped tax invoices before checking in your luggage. Locate the VAT Refund or Customs Inspection Desk in the departure hall. If your purchases are packed in checked luggage, have them inspected and stamped before handing them over. Keep your boarding pass, passport, and stamped invoices together for the next step. Remember, goods must leave South Africa within 90 days of purchase to qualify for a refund.

Step 3: Submit Your Claim and Receive Your Refund

Proceed to the VAT Refund Office at your departure airport:

• OR Tambo International Airport (Johannesburg): Terminal A Duty Free Mall
• Cape Town International Airport: Central Terminal Building (before security)
• King Shaka International Airport (Durban): International Departures

Present your passport, boarding pass, and stamped invoices. Once processed, your refund will be loaded onto a VAT Refund Card (a prepaid MasterCard®). You can withdraw cash at any ATM worldwide (except in South Africa, Lesotho, Namibia, and Eswatini) or use the card at any MasterCard®-accepting merchant.

Important Tips for a Hassle-Free Refund

• Time Limit: Your claim must reach the VAT Refund Administrator within 90 days of export.
• Large Purchases: For items over R10,000, proof of payment (such as a credit card slip) may be required.
• Exclusions: No refunds on services, consumables used before departure, or goods not presented for inspection.
• Arrive Early: Allow extra time at the airport for inspection and processing, especially during peak travel periods.

Frequently Asked Questions

Can I claim VAT on hotel stays, tours, or car rentals?
No. The refund applies only to physical goods exported from South Africa. Services are not eligible.

What is the minimum spend to qualify?
Your total purchases must exceed R250 (VAT inclusive).

Do I need to carry all purchases as hand luggage?
Not necessarily. Checked luggage items must be inspected and stamped before check-in.

How quickly will I receive my refund?
Most refunds are processed immediately and loaded onto your VAT Refund Card, though some may take a few days to reflect.

Can I claim a refund if leaving by road?
Yes, but only at designated land border posts with a VAT Refund Administrator or customs desk.

What if I forget to get my invoices stamped?
Unstamped invoices are not eligible for a refund. Always complete the inspection process before departure.

Is there a maximum refund amount?
There is no set limit, but purchases over R10,000 may require additional verification.

What if my flight is very early or late?
VAT Refund desks operate daily, but check airport hours in advance, especially for smaller airports or border posts.

For African travel professionals, guiding clients through the VAT refund process is a valuable service that enhances the overall travel experience. By planning ahead, keeping original invoices, and allowing sufficient time at the airport, visitors can maximize their savings and depart South Africa with both memories and money in hand. Add VAT refunds to your departure checklist and help your clients make the most of their South African adventure.

Originally Published at travelnews.africa